FREQUENTLY ASKED QUESTIONS

  1. How can I contact AbleLink?
  2. What are AbleLink's tech support hours?
  3. Are there additional online resources I can use for training and support purposes?
  4. What is your return policy?
  5. Is there a demo program?
  6. How can I get accessories or replacement parts for my PDA?
  7. I am concerned that my PDA unit might be dropped or scratched - do you sell protective covers?
  8. My PDA has been dropped or severely scratched - it is unusable at this time. Where do I get the unit repaired and is that covered under warranty?
  9. How do I exit the AbleLink Desktop programs if I don't have an Exit button showing?
  10. I have purchased the "Standard (or multi-user)" version of an AbleLink Desktop program. What are the restrictions on how many people and machines that I can use?
  11. What are the minimum requirements for running Voyager Desktop Multimedia Solutions?
  12. I have a Pharos PDA. How can I contact the manufacturer?
  13. Can I use personal pictures or symbols (such as DynaSyms or Mayer-Johnson's Picture Communication Symbols) as icons in the AbleLink programs?
  14. How do I go between Schedule Assistant and the Windows Mobile Today Screen?
  15. Is my AIMS Task Builder desktop software compatible with all operating systems?
  16. Can I run the AbleLink handheld programs on my desktop computer?
  17. How do I get new tasks onto the PDA once I have built them in AIMS Task Builder?
  18. What is the AIMS Task Builder CD for? What programs on the PDA require it?
  19. What do I do if my programs are accidentally deleted from the PDA?
  20. How do I navigate between programs on my PDA?
  21. How can I get pictures onto my PDA to use for event reminders?
  22. Can I use different languages on the software programs?
  23. Can I set my Schedule Assistant to vibrate instead of using audio and picture reminders?
  24. How can I get accessories or replacement parts for my PDA?
  25. My PDA is telling me I need to download new satellite information. How do I do that?
  26. What do I do if lose my AbleLink program user manual?
  27. How do I set up the hardware buttons on my PDA?
  28. Can I load other programs onto the PDA?
  29. Can I get GPS software for my PDA?
  30. Where do I get the registration code for my Ostia GPS program?
  31. Can the my GPS program be loaded from Schedule Assistant?
  32. What core Windows programs come installed on the PDA?
  33. How do I connect my PDA to the internet?
  34. Can I sync events on Schedule Assistant with the calendar on Windows Mobile?
  35. How can I restore the GPS maps if I have lost or deleted my storage card?
  36. Can I insure the PDA hardware?
ANSWERS
  1. How can I contact AbleLink?

    Mail:618 North Nevada, Colorado Springs, CO 80903
    Phone:719-592-0347
    Fax:719-592-0348
    Web site:www.ablelinktech.com
    Information email:info@ablelinktech.com
    Tech Support email:support@ablelinktech.com

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  2. What are AbleLink's tech support hours?

    You may email or fax AbleLink at anytime. If you would like to call, our hours of operation are Monday through Friday, from 9:00am to 4:00pm Mountain Standard Time. You can also leave a voice mail at any time by selecting the “support” option.
    Phone:719-592-0347
    Fax:719-592-0348
    email:support@ablelinktech.com

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  3. Is there a demo program?

    Desktop demo CD's are available for the following programs at no charge:

    • Discovery Desktop
    • Visual Impact
    • CompSkills Mouse Trainer
    • Web Trek
    • Web Trek Connect
    The desktop demos are good for 30 days from the install date.

    AbleLink does not have a demo program for handheld hardware/software.
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  4. How can I get accessories or replacement parts for my PDA?
  5. Please contact the manufacturer of the PDA directly. Their contact information will be on the user manual for the PDA.
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  6. I am concerned that my PDA unit might be dropped or scratched - do you sell protective covers?

    The PDA that you purchased should have come with a carrying case. You may contact the manufacturer of your PDA to get their list of available accessories.
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  7. My PDA has been dropped or severely scratched - it is unusable at this time. Where do I get the unit repaired and is that covered under warranty?

    AbleLink does not provide a warranty on hardware. You will need to contact the manufacturer of your PDA to get warranty information and to order replacement parts.
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  8. How do I exit the AbleLink Desktop programs if I don't have an Exit button showing?

    Type "exit" or "quit" into the text box in the bottom left corner.
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  9. I have purchased the "Standard (or multi-user)" version of an AbleLink Desktop program. What are the restrictions on how many people and machines that I can use?

    The standard, or multi-user, edition entitles the user to a single desktop computer license. The software itself allows for multiple users to each login to their own customized environment on a single computer. The number of users on the single computer is unlimited. However, if your need is for the program to exist on multiple computers then you will need to purchase a separate license for each computer on which it is to be installed.
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  10. What are the minimum requirements for running Voyager Desktop Multimedia Solutions?

    • Pentium II
    • Windows 98 2nd Edition or higher
    • 128MB RAM
    • 20MB Hard Disk Space
    • Sound Card
    • Speakers
    • Microphone
    • CDROM Drive
    • Touchscreen (Optional)

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  11. Are there additional online resources I can use for training and support purposes?

    AbleLink's online Learning Library is available at http://trainer.aimsxml.com/. The Learning Library features step-by-step task instruction on a variety of the desktop and handheld programs.
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  12. What is your return policy?

    AbleLink Technologies offers a 60-day return policy.
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  13. I have a Pharos PDA. How can I contact the manufacturer?

    Pharos

    Mail:411 Amapola Avenue, Torrance, CA 90501-1478
    Phone:888.742.7678 (support, customer service)
    310.212.7088 (corporate information)
    Fax:310.320.1808
    Web site:www.pharosgps.com
    Fax:support@pharosgps.com

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  14. Can I use personal pictures or symbols (such as DynaSyms or Mayer-Johnson's Picture Communication Symbols) as icons in the AbleLink programs?

    You can use any image as long as it is in the JPEG or BMP format. The recommended size is 200x200 pixels. The software will automatically downsize most larger images, but extremely large images may cause the program to stop working (see “How can I get pictures onto my PDA to use for event reminders?” for more information on this subject).
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  15. How do I go between Schedule Assistant and the Windows Mobile Today Screen?

    To get to Schedule Assistant from the Today Screen, just tap once on the Schedule Assistant icon. If Schedule Assistant is already running, it will immediately link you to the home screen. If Schedule Assistant is not running, a single tap on the icon will launch the program.

    To get back to the Today Screen without shutting down Schedule Assistant, tap once on the single dash button on the upper right of the screen. The button will flatten out on the screen. Then tap the button once more while it is flattened (the program will give you a few seconds to do this before resetting). This process is covered in the Schedule Assistant User Manual on pp. 50-51.
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  16. Is my AIMS Task Builder desktop software compatible with all operating systems?

    AIMS Task Builder can be installed and operated on Windows XP and Windows Vista.
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  17. Can I run the AbleLink handheld programs on my desktop computer?

    The AbleLink handheld programs are designed to run exclusively on the PDA. They will not install on a desktop computer or sync program content between a desktop and the PDA.

    AIMS Task Builder is a desktop program only – tasks are designed on AIMS and then exported to the PDA.

    Library Builder is used to export audible.com audio books to the PDA for use in Rocket Reader.
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  18. How do I get new tasks onto the PDA once I have built them in AIMS Task Builder?

    Make sure your PDA is connected to the desktop computer and then open the task in AIMS. Click on the PDA icon in the upper right-hand corner to export the task to the PDA. This process and some troubleshooting assistance is covered in the AIMS Task Builder User Manual on pp. 56-57.
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  19. What is the AIMS Task Builder CD for? What programs on the PDA require it?

    AIMS Task Builder is the program used to design tasks for Visual Assistant. The settings and items for Pocket Endeavor Dashboard, Pocket Discovery Desktop, Pocket Coach, and Schedule Assistant can be set up entirely on the PDA, without the use of AIMS.
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  20. What do I do if my programs are accidentally deleted from the PDA?

    There are two backup features available. If the storage card has not been erased, you may be able to reinstall the programs from the card. You can also reinstall the programs to the PDA from the CD you received with your unit.
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  21. How do I navigate between programs on my PDA?

    Within Pocket Discovery Desktop, you can set up program buttons that will launch to any program on the PDA. The hardware buttons are preset to return you to Pocket Discovery Desktop from any of those programs. The same feature is available on the Pocket Endeavor Dashboard, either through the favorites bar (non-phone units) or the button view, which functions similarly to Pocket Discovery Desktop.
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  22. How can I get pictures onto my PDA to use for event reminders?

    There is a bank of general pictures and icons available within Schedule Assistant. You can access these in the setup mode. If you would like to add personal pictures to your PDA, you can move them from the desktop computer while it is synced to your PDA. Just copy the pictures and place them in the desired folder (the folders are on the memory card inVoyager/Library/Images, as well as on your PDA in Voyager/Library/Images).

    NOTE: Some images may be too large for your PDA programs. Please check the size of the image and, if possible, make sure it is no larger than 200 x 200 pixels.

    For phone PDA's equipped with Pocket ACE, you can use the search and crop tool within Pocket ACE to find pictures taken with the PDA's built-in camera.
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  23. Can I use different languages on the software programs?

    Although the AbleLink software is preset to display in English, you can use the audio features to record task and schedule prompts any any spoken language.
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  24. Can I set my Schedule Assistant to vibrate instead of using audio and picture reminders?

    Pocket PC Phones are the only PDA's sold by AbleLink that have vibrate capability. On those particular units, Schedule Assistant can be set to vibrate. If you do not have a phone unit and are in a setting where the audio message would be distracting, you can set the unit to flash the message without audio and keep it within your field of vision.
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  25. How can I get accessories or replacement parts for my PDA?

    Please contact the manufacturer directly to order additional accessories or replacement parts for your PDA. There are also several web sites that sell accessories to fit various types of PDA's.
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  26. My PDA is telling me I need to download new satellite information. How do I do that?

    Quick GPS is a program that updates satellite information every few days to make sure that your GPS data is as accurate as possible. If you are connected to the internet, it will automatically download the new information. If you get a notification message, make sure you are connected to the internet, then open Quick GPS from the program menu and select download.

    Quick GPS will update automatically through your laptop or desktop computer's internet connection when you are connected via ActiveSync or Windows Mobile Device Center. If you do not have GPS software on your unit or do not wish to use GPS, you can deactivate Quick GPS.
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  27. What do I do if lose my AbleLink program user manual?

    There is a PDF copy of each user manual on the CD that came with your AbleLink program(s). If you do not have the CD, contact AbleLink at info@ablelinktech.com and request another PDF via email.
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  28. How do I set up the hardware buttons on my PDA?

    The hardware buttons on your PDA are pre-programmed to link to specific applications. Using these shortcuts, you can edit these settings by navigating to the "buttons" menu (located within "settings" - personal). You will see a listing of each button along with its current assignment. To assign a new program, select it from the drop-down menu. It will instantly update the program.

    NOTE: The AbleLink software programs have an option to disable or override hardware buttons. Pocket Discovery Desktop has been preset to override these buttons, directing each one to Pocket Discovery Desktop. You will need to disable this feature within Pocket Discovery Desktop before new button settings will be operational.
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  29. Can I load other programs onto the PDA?

    As a general rule, any program compatible with Windows Mobile 5 or 6 will run on the PDA you are using for your AbleLink programs. There may be memory limitations or conflicts with the AbleLink software in some situations, so it is recommended that you test program compatibility before purchase.
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  30. Can I get GPS software for my PDA?

    All of the PDA's sold by AbleLink are GPS-ready. If your PDA does not have pre-installed GPS software, you can purchase it directly from the manufacturer.
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  31. Where do I get the registration code for my Ostia GPS program?

    There is a sheet of paper in the Pharos packaging that includes the GPS registration code. It is titled “Ostia Navigation Software Installation.”

    NOTE: This software and packaging is included only with the Pharos Traveler GPS 535.
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  32. Can the my GPS program be loaded from Schedule Assistant?

    You can link any scheduled event within Schedule Assistant to launch another program on the PDA. This process is described on pp. 38-39 of the Schedule Assistant User Manual.
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  33. What core Windows programs come installed on the PDA?

    All PDA's sold by AbleLink use the Windows Mobile operating system. This system includes the Windows Mobile versions of Excel, Media Player, Powerpoint, and Word, along with several other accessories and games.
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  34. How do I connect my PDA to the internet?

    Your PDA has wireless internet capability, so you can access any open internet connections simply by turning on your unit and enabling wireless communication. If you want to use a secured connection, you will need to get the access code from the provider. In your home, you can enable your PDA to connect to your wireless router. Contact your personal internet provider for assistance if you have problems with the connection. When your PDA is connected to your desktop or laptop computer (via ActiveSync or Windows Mobile Device Center, your PDA will access the internet through the desktop or laptop connection.
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  35. Can I sync events on Schedule Assistant with the calendar on Windows Mobile?

    Schedule Assistant is not designed to sync with other schedule programs on the PDA or on a desktop computer.
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  36. How can I restore the GPS maps if I have lost or deleted my storage card?

    If your PDA came with pre-installed GPS software, the original GPS software storage card should be in your box. You can copy the contents to your desktop or laptop computer and then move them over to the card that came installed in your PDA.

    If you have lost the original GPS software storage card, you will need to purchase new GPS software.

    If you have the original GPS software storage card, but lost the AbleLink storage card that was in your PDA, you will need to purchase as least a 4GB card to hold both the GPS content and the AbleLink programs.
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  37. Can I insure the PDA hardware?

    Many homeowner's or renter's insurance policies will cover the PDA and installed software. The value of this is, of course, relative to the individual deductible.
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