- How can I contact AbleLink?
| Mail: | 618 North Nevada, Colorado Springs, CO 80903 |
| Phone: | 719-592-0347 |
| Fax: | 719-592-0348 |
| Web site: | www.ablelinktech.com |
| Information email: | info@ablelinktech.com |
| Tech Support email: | support@ablelinktech.com |
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- What are AbleLink's tech support hours?
You may email or fax AbleLink at
anytime. If you would like to call, our
hours of operation are Monday through
Friday, from 9:00am to 4:00pm Mountain
Standard Time. You can also leave a
voice mail at any time by selecting the
“support” option.
| Phone: | 719-592-0347 |
| Fax: | 719-592-0348 |
| email: | support@ablelinktech.com |
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- Is there a demo program?
Desktop demo CD's are available for the following programs at no charge:
- Discovery Desktop
- Visual Impact
- CompSkills Mouse Trainer
- Web Trek
- Web Trek Connect
The desktop demos are good for 30 days from the install date.
AbleLink does not have a demo program for handheld hardware/software.
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- How can I get accessories or replacement parts for my PDA?
Please contact the manufacturer of the PDA directly. Their contact information will be on the user manual for the PDA.
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- I am concerned that my PDA unit might be dropped or scratched - do you sell protective covers?
The PDA that you purchased should have
come with a carrying case. You may
contact the manufacturer of your PDA to
get their list of available
accessories.
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- My PDA has been dropped or severely scratched - it is unusable at this time. Where do I get the unit repaired and is that covered under warranty?
AbleLink does not provide a warranty
on hardware. You will need to contact
the manufacturer of your PDA to get
warranty information and to order
replacement parts.
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- How do I exit the AbleLink Desktop programs if I don't have an Exit button showing?
Type "exit" or "quit" into the text box in the bottom left corner.
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- I have purchased the "Standard (or multi-user)" version of an AbleLink Desktop program. What are the restrictions on how many people and machines that I can use?
The standard, or multi-user, edition
entitles the user to a single desktop
computer license. The software itself
allows for multiple users to each login
to their own customized environment on
a single computer. The number of users
on the single computer is unlimited.
However, if your need is for the
program to exist on multiple computers
then you will need to purchase a
separate license for each computer on
which it is to be installed.
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- What are the minimum requirements for running Voyager Desktop Multimedia Solutions?
- Pentium II
- Windows 98 2nd Edition or higher
- 128MB RAM
- 20MB Hard Disk Space
- Sound Card
- Speakers
- Microphone
- CDROM Drive
- Touchscreen (Optional)
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- Are there additional online resources I can use for training and support purposes?
AbleLink's online Learning Library
is available at http://trainer.aimsxml.com/. The
Learning Library features step-by-step task instruction on a variety of the
desktop and handheld programs.
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- What is your return policy?
AbleLink Technologies offers a 60-day return policy.
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- I have a Pharos PDA. How can I contact the manufacturer?
Pharos
| Mail: | 411 Amapola Avenue, Torrance, CA 90501-1478 |
| Phone: | 888.742.7678 (support, customer service)
310.212.7088 (corporate information) |
| Fax: | 310.320.1808 |
| Web site: | www.pharosgps.com |
| Fax: | support@pharosgps.com |
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- Can I use personal pictures or symbols (such as DynaSyms or Mayer-Johnson's Picture Communication Symbols) as icons in the AbleLink programs?
You can use any image as long as it
is in the JPEG or BMP format. The
recommended size is 200x200 pixels. The
software will automatically downsize
most larger images, but extremely large
images may cause the program to stop
working (see “How can I get pictures onto my PDA to use for event reminders?”
for more information on this subject).
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- How do I go between Schedule Assistant and the Windows Mobile Today Screen?
To get to Schedule Assistant from
the Today Screen, just tap once on the
Schedule Assistant icon. If Schedule
Assistant is already running, it will
immediately link you to the home
screen. If Schedule Assistant is not
running, a single tap on the icon will
launch the program.
To get back to the Today Screen
without shutting down Schedule
Assistant, tap once on the single dash
button on the upper right of the
screen. The button will flatten out on
the screen. Then tap the button once
more while it is flattened (the program
will give you a few seconds to do this
before resetting). This process is
covered in the Schedule Assistant User
Manual on pp. 50-51.
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- Is my AIMS Task Builder desktop software compatible with all operating systems?
AIMS Task Builder can be installed and operated on Windows XP and Windows Vista.
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- Can I run the AbleLink handheld programs on my desktop computer?
The AbleLink handheld programs are
designed to run exclusively on the PDA.
They will not install on a
desktop computer or sync program
content between a desktop and the PDA.
AIMS Task Builder is a desktop program
only – tasks are designed on AIMS and
then exported to the PDA.
Library Builder is used to export audible.com
audio books to the PDA for use in Rocket Reader.
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- How do I get new tasks onto the PDA once I have built them in AIMS Task Builder?
Make sure your PDA is connected to
the desktop computer and then open the
task in AIMS. Click on the PDA icon in
the upper right-hand corner to export
the task to the PDA. This process and
some troubleshooting assistance is
covered in the AIMS Task Builder User
Manual on pp. 56-57.
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- What is the AIMS Task Builder CD for? What programs on the PDA require it?
AIMS Task Builder is the program
used to design tasks for Visual
Assistant. The settings and items for Pocket Endeavor Dashboard,
Pocket Discovery Desktop, Pocket Coach, and Schedule
Assistant can be set up entirely on the
PDA, without the use of AIMS.
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- What do I do if my programs are accidentally deleted from the PDA?
There are two backup features
available. If the storage card has not
been erased, you may be able to
reinstall the programs from the card.
You can also reinstall the programs to
the PDA from the CD you received with
your unit.
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- How do I navigate between programs on my PDA?
Within Pocket Discovery Desktop, you
can set up program buttons that will
launch to any program on the PDA. The
hardware buttons are preset to return
you to Pocket Discovery Desktop from
any of those programs. The same
feature is available on the Pocket
Endeavor Dashboard, either through
the favorites bar (non-phone units)
or the button view, which functions
similarly to Pocket Discovery
Desktop.
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- How can I get pictures onto my PDA to use for event reminders?
There is a bank of general pictures
and icons available within Schedule
Assistant. You can access these in the
setup mode. If you would like to add
personal pictures to your PDA, you can
move them from the desktop computer
while it is synced to your PDA. Just
copy the pictures and place them in the
desired folder (the folders are on
the memory card inVoyager/Library/Images, as
well as on your PDA in Voyager/Library/Images).
NOTE: Some images may be too large
for your PDA programs. Please check the
size of the image and, if possible,
make sure it is no larger than 200 x
200 pixels.
For phone PDA's equipped with Pocket
ACE, you can use the search and crop
tool within Pocket ACE to find pictures
taken with the PDA's built-in camera.
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- Can I use different languages on the software programs?
Although the AbleLink software is
preset to display in English, you can
use the audio features to record task
and schedule prompts any any spoken
language.
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- Can I set my Schedule Assistant to vibrate instead of using audio and picture reminders?
Pocket PC Phones are the only PDA's
sold by AbleLink that have vibrate
capability. On those particular units,
Schedule Assistant can be set to
vibrate. If you do not have a phone
unit and are in a setting where the
audio message would be distracting, you
can set the unit to flash the message
without audio and keep it within your
field of vision.
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- How can I get accessories or replacement parts for my PDA?
Please contact the manufacturer
directly to order additional
accessories or replacement parts for
your PDA. There are also several web
sites that sell accessories to fit
various types of PDA's.
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- My PDA is telling me I need to download new satellite information. How do I do that?
Quick GPS is a program that updates
satellite information every few days to
make sure that your GPS data is as
accurate as possible. If you are
connected to the internet, it will
automatically download the new
information. If you get a notification
message, make sure you are connected to
the internet, then open Quick GPS from
the program menu and select download.
Quick GPS will update automatically
through your laptop or desktop
computer's internet connection when you
are connected via ActiveSync or Windows Mobile Device
Center. If you do not have GPS software
on your unit or do not wish to use GPS,
you can deactivate Quick GPS.
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- What do I do if lose my AbleLink program user manual?
There is a PDF copy of each user
manual on the CD that came with your
AbleLink program(s). If you do not have
the CD, contact AbleLink at
info@ablelinktech.com and request
another PDF via email.
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- How do I set up the hardware buttons on my PDA?
The hardware buttons on your PDA are
pre-programmed to link to specific
applications. Using these shortcuts,
you can edit these settings by
navigating to the "buttons" menu
(located within "settings" - personal).
You will see a listing of each button
along with its current assignment. To
assign a new program, select it from
the drop-down menu. It will instantly
update the program.
NOTE: The AbleLink software
programs have an option to disable or
override hardware buttons. Pocket
Discovery Desktop has been preset to
override these buttons, directing each
one to Pocket Discovery Desktop. You
will need to disable this feature
within Pocket Discovery Desktop before
new button settings will be
operational.
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- Can I load other programs onto the PDA?
As a general rule, any program
compatible with Windows Mobile 5 or 6
will run on the PDA you are using for
your AbleLink programs. There may be
memory limitations or conflicts with
the AbleLink software in some
situations, so it is recommended that
you test program compatibility before
purchase.
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- Can I get GPS software for my PDA?
All of the PDA's sold by AbleLink
are GPS-ready. If your PDA does not
have pre-installed GPS software, you
can purchase it directly from the
manufacturer.
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- Where do I get the registration code for my Ostia GPS program?
There is a sheet of paper in the
Pharos packaging that includes the GPS
registration code. It is titled “Ostia
Navigation Software Installation.”
NOTE: This software and packaging is included only with the Pharos Traveler GPS 535.
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- Can the my GPS program be loaded from Schedule Assistant?
You can link any scheduled event
within Schedule Assistant to launch
another program on the PDA. This
process is described on pp. 38-39 of
the Schedule Assistant User Manual.
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- What core Windows programs come installed on the PDA?
All PDA's sold by AbleLink use the
Windows Mobile operating system. This
system includes the Windows Mobile
versions of Excel, Media Player,
Powerpoint, and Word, along with
several other accessories and games.
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- How do I connect my PDA to the internet?
Your PDA has wireless internet
capability, so you can access any open
internet connections simply by turning
on your unit and enabling wireless
communication. If you want to use a
secured connection, you will need to
get the access code from the provider.
In your home, you can enable your PDA
to connect to your wireless router.
Contact your personal internet provider
for assistance if you have problems
with the connection. When your PDA is
connected to your desktop or laptop
computer (via ActiveSync or Windows
Mobile Device Center, your PDA will
access the internet through the desktop
or laptop connection.
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- Can I sync events on Schedule Assistant with the calendar on Windows Mobile?
Schedule Assistant is not designed
to sync with other schedule programs on
the PDA or on a desktop computer.
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- How can I restore the GPS maps if I have lost or deleted my storage card?
If your PDA came with pre-installed
GPS software, the original GPS software storage card
should be in your box. You can copy the
contents to your desktop or laptop
computer and then move them over to the
card that came installed in your PDA.
If you have lost the original GPS software storage card,
you will need to purchase new GPS software.
If you have the original GPS software storage card, but lost the AbleLink storage card that was in your PDA,
you will need to purchase as least a 4GB card to hold both the GPS content and the AbleLink programs.
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- Can I insure the PDA hardware?
Many homeowner's or renter's
insurance policies will cover the PDA
and installed software. The value of
this is, of course, relative to the
individual deductible.
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